Response Time Guidelines

1min

GROWING -> Within 24 hours

SCALING -> Within 24 hours

ENTERPRISE ->Within 12 hours

  • For product tickets, feature requests, and demo calls - The first answer to be provided in 10-60 mins, and the solution where is the case
  • For requests escalated to Dev- First answer in 60 minutes, and the solution prioritized
  • Demo calls -> https://meetings-eu1.hubspot.com/silviu-pirlan
  • LTD pitchground- an answer between 24-48 hours





Updated 25 Mar 2024
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