Response Time Guidelines

growing > within 24 hours scaling > within 24 hours enterprise > within 12 hours for product tickets, feature requests, and demo calls the first answer to be provided in 10 60 mins, and the solution where is the case for requests escalated to dev first answer in 60 minutes, and the solution prioritized demo calls > https //meetings eu1 hubspot com/silviu pirlan ltd pitchground an answer between 24 48 hours